Privacy Policy

Last Updated: November 4, 2026

1. Introduction

De Energy Hub ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website deenergyhub.ie.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address) when you join our waitlist or contact us
• Survey responses when you participate in our customer surveys
• Calculator inputs (for computation purposes only, not stored)

2.2 Automatically Collected Information

• Usage data and analytics via Google Analytics (only where you have consented)
• Browser type, device information, and IP address (anonymised)
• Pages visited and time spent on our website
• Which of our social media posts or ads brought you to the site, read from the link you clicked (only where you have consented to analytics)

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Send you updates about De Energy Hub (if you've opted in)
• Respond to your inquiries and support requests
• Analyse website usage to improve user experience (analytics consent required)
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorised personnel.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Analytics cookies (including Google Analytics) are only loaded after you give explicit consent via our cookie consent banner.

For full details on every cookie we use, the legal basis for each, and how to manage or withdraw your consent at any time, please see our dedicated Cookie Policy.

5.1 Types of Cookies We Use:

• Essential Cookies: Required for website functionality; always active
• Analytics Cookies: Google Analytics to understand website usage; requires your consent
• Marketing Cookies: Reserved for future use; not currently active
• Functional Cookies: To remember your preferences; requires your consent

You can manage your cookie preferences at any time using our Cookie Settings.

6. Third-Party Services

We use third-party services that may collect information:

• Google Analytics: For website analytics (consent-gated)
• AWS/CloudFront: For website hosting and delivery
• Google Fonts: Loads page fonts from Google's servers, which receive your IP address and browser details when a page loads. No cookies are set. See our Cookie Policy.

Google LLC is based in the United States. Where data is transferred there, it relies on Google's participation in the EU-US Data Privacy Framework and standard contractual clauses.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Data Protection Commission (dataprotection.ie)

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

• Email: privacy@deenergyhub.ie
• Website: Contact Form

12. Data Controller

De Energy Hub is the data controller responsible for your personal data. We are based in Ireland and comply with Irish and EU data protection laws.